Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your last item from your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@silverleafcrafthouse.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@silverleafcrafthouse.com.

 

EU specific return policy
If merchandise is delivered in the European Union, you have the right to return your order within 14 days, starting from delivery of the last item on your order, for any reason and without justification. To exercise this right, start your request through your customer account at , or contact us at sales@silverleafcrafthouse.com. We will refund the original order value including standard outbound shipping within 14 days of receiving your return. Return shipping label is provided at no cost to you.

Until your order is fulfilled you can cancel it at any time via the above link on the homepage.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 calendar days of receiving your return. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@silverleafcrafthouse.com.